Right of Withdrawal
As private customer you have the right to withdraw from the contract of purchase without giving reasons within 14 days of the date of delivery. The withdrawal has to be in written form e.g. letter, fax or email to BODYNOVA GmbH or by returning the goods. The return of purchased goods has to happen in their original condition with all packaging materials, manuals and accessories as well as any seals and shrink-wrap intact and we will issue a full refund for the price you paid for the item. We reserve the right to refuse returns or to charge you our fees and expenses if a product is received otherwise than in accordance with these requirements.
Note: the return policy does not apply to custom build items or stationery tables delivered via forwarding agency.
The withdrawal has to be in written to :
BODYNOVA GmbH, Scheidtweiler Straße 19, 50933 Köln, Deutschland, E-Mail:
shop@bodynova.de
Consequences of Withdrawal
In case of an effective withdrawal the mutual benefits have to be returned. Please note that you will be responsible for the costs of returning an item to us unless we delivered the item to you in error, or if the item is damaged or defective. If you return the item from within Germany and the purchase price exceeds EUR 40,- we will cover the shipping charges. Please contact us n this case – we will provide you with return labels for the package. Note: we refuse to receive packages that are not prepaid!
The Right of Withdrawal does not apply for
- custom build goods
- CDs, Videos, Software and other sealed or shrink-wrapped items